Hi troops, Jess here.
Have you heard that saying, "If you always do what you've always done, you'll always get what you've always got"?
I believe it.
Consistency is sexy, just ask my friend Katie Wyatt. Repetition pays off when you're going about it the right way, when you're leveraging what you've always done because it's working for you. It's inevitable that in any thriving business (and who doesn't want to thrive in this game?!) there will come a time when what you've always done, your business routine, just isn't going to cut it anymore.
What is a routine?
I define a routine as anything that is habitual, regular and most distinctively, interpretive. While routines are repetitive and don't generally stray from the norm, they're interpretive in that you will complete the work differently to the next person. A routine isn't governed by strategy or structure, but rather simplicity and instinct.
You can tell someone about your routine and ask them to replicate it. Chances are, it will look different to the way you do it. Routines can be effected by individual ability, personal preference and priorities.
A routine is an interpretive, assumed sequence of events.
What is a system?
A system is documented and structured. It has a step-by-step procedure that can be followed by anyone who's given access to the documentation. It sets expectations by making clear the chain of operations.
A system enforces accountability when you design it so that the next step can’t occur without the previous part being done correctly. Every cog in the machine moves another and with workflow being systemised, there's no diagnostics needed when something malfunctions. It's clear where the wheels have fallen off and where you need to reassess your processes. It plays the quality control role for your business.
A system is a structured, non-negotiable chain of operations.
If you want to up-level your business, make the choice to implement systems. Your workflow and the background logistics that supports it needs a solid foundation to grow from. You can create from a place of wanting to serve people, have a humanitarian mission for your business or admit that administration isn't your zone of genius, but that doesn't excuse you from putting on your big girl boss pants and implementing rigid structure around your systems.